Privacy Policy

This Privacy Policy explains how Marcos ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at delivery-marcos.click, place food orders, use our delivery services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent, responsible, and lawful manner. This policy applies to all users of our platform, whether you are a customer ordering food, a visitor browsing our website, or someone who contacts us with inquiries.

If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

1. Who We Are

Marcos is a food delivery and restaurant services company operating within the United States. We operate the website delivery-marcos.click and related digital platforms through which customers may browse menus, place food orders, and arrange deliveries.

For all privacy-related questions, requests, or concerns, you may contact us at the email address listed above. We will endeavor to respond to all privacy inquiries within thirty (30) days of receipt.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The types of information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address (including street address, city, state, and ZIP code)
• Billing address
• Date of birth (where required for age verification)
• Username and password (stored in encrypted form)
• Profile photo (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card number (last four digits only; full card numbers are processed by our payment processor)
• Payment method type (e.g., Visa, Mastercard, American Express)
• Billing ZIP code for card verification
• Transaction history and order records

Full payment card details are processed and stored by our PCI-DSS compliant third-party payment processors, and we do not retain complete card numbers on our own servers.

2.3 Order and Service Information

We collect information related to your use of our food delivery services, including:

• Order history and details (items ordered, quantities, special instructions)
• Delivery preferences and special requests
• Customer ratings, feedback, and reviews
• Loyalty program data and promotional usage
• Customer support interactions and communications

2.4 Usage and Technical Data

When you access our website, we automatically collect certain technical information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URLs (the website you visited before ours)
• Click patterns and navigation paths
• Search queries made on our platform
• Date and time of access
• Error logs and crash reports

2.5 Location Data

To provide accurate delivery services, we may collect precise or approximate location data, including:

• GPS-based location (with your consent, when using a mobile device)
• Location derived from IP address
• Delivery addresses you enter manually

You may disable location tracking through your device settings at any time, though this may affect the functionality of our delivery services.

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity. Please see Section 8 of this policy for more detailed information about our use of cookies.

2.7 Communications Data

If you contact us via email, phone, or through our website's contact forms, we will retain records of those communications, including any personal information you provide in the course of such communications.

2.8 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms, if you choose to log in or connect your account via a third-party social login feature
• Payment processors and financial institutions
• Marketing partners and analytics providers
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery logistics and communicating delivery status
• Managing your account and providing customer support
• Verifying your identity for account security purposes
• Processing payments and issuing refunds where applicable

3.2 Communications and Notifications

• Sending order confirmations, receipts, and status updates via email or SMS
• Responding to your inquiries, comments, and customer service requests
• Notifying you of changes to our services, policies, or terms
• Sending important operational communications related to your account

3.3 Marketing and Promotional Activities

• Sending promotional emails, newsletters, and special offers (subject to your marketing preferences)
• Displaying personalized advertisements based on your browsing and purchase history
• Running loyalty programs, discount campaigns, and referral programs
• Conducting surveys and collecting feedback to improve our services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve user experience
• Monitoring platform performance and identifying technical issues
• Conducting research and development to improve our food offerings and delivery services
• Generating aggregated, anonymized statistics for internal business reporting

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Investigating and preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of our users, employees, and the public

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information with the following categories of recipients under the circumstances described below:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our platform and delivering our services. These may include:

• Payment Processors: To securely process payments and prevent fraud
• Delivery Partners: To coordinate and fulfill food delivery orders
• Cloud Hosting and IT Providers: To store and manage our data infrastructure
• Email and SMS Service Providers: To send transactional and marketing communications
• Analytics Providers: Such as Google Analytics, to help us understand website usage
• Customer Support Platforms: To manage and respond to customer inquiries
• Marketing and Advertising Platforms: To run targeted advertising campaigns

All service providers are contractually required to use your information only as necessary to perform services on our behalf and in compliance with applicable law. They are prohibited from using your data for their own marketing purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law, or in response to a valid legal process such as a subpoena, court order, or government request. We may also disclose information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, or legal obligations
• Protect and defend the rights or property of Marcos
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

4.3 Business Transfers

In the event that Marcos is involved in a merger, acquisition, asset sale, financing, reorganization, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that does not identify any individual user with third parties for industry research, analytics, marketing, or other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, organizational, and administrative measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Storage: Personal data is stored on secure servers with access controls and firewall protection.
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized employees and contractors on a need-to-know basis.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) for handling payment card data.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing of our systems.
• Incident Response: We maintain procedures to detect, report, and respond to data security incidents.

5.2 Limitations of Security

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your personal information, we will notify you as required by applicable law, including the breach notification requirements under applicable U.S. state laws.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We respect these rights and will honor requests made in accordance with applicable privacy laws.

6.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where we are required to retain data by law or for legitimate business purposes).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

6.2 California Residents — CCPA/CPRA Rights

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what categories of personal information we collect, use, disclose, and sell (we do not sell personal information).
• Right to Delete: The right to request deletion of your personal information, subject to exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information. As stated, we do not sell personal information.
• Right to Limit Use of Sensitive Personal Information: The right to limit the use or disclosure of sensitive personal information to what is necessary to perform the services.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

To exercise your California privacy rights, please contact us at [email protected]. We will verify your identity before processing your request. We will respond to verified requests within forty-five (45) days, with a possible extension of an additional forty-five (45) days where necessary.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please submit a request to us by:

• Emailing us at: [email protected]
• Visiting our website at: delivery-marcos.click

We will verify your identity before fulfilling any privacy request. We may ask you to provide identifying information to confirm that you are the person whose data you are requesting. We will not charge a fee for responding to your request unless it is excessive or repetitive.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

When personal information is no longer needed for its original purpose and no legal basis exists to retain it, we will securely delete or anonymize the data in accordance with our data retention procedures.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and gather analytics data about how the site is used.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website (e.g., session management, shopping cart functionality). These cannot be disabled without affecting core functionality.
• Analytics Cookies: Used to collect information about how visitors use our website. We use tools such as Google Analytics to understand traffic patterns and improve our platform.
• Functional Cookies: Allow us to remember your preferences (e.g., saved addresses, language settings) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver advertisements relevant to your interests, both on our website and on third-party websites.

8.3 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about our use of cookies, the specific cookies we use, and how to manage your preferences, please refer to our full Cookie Policy available on our website at delivery-marcos.click.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13, and our services are not directed at children.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under the age of 13 without appropriate parental consent, we will take steps to promptly delete that information from our records.

If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at [email protected] so that we may take appropriate action.

By using our website and services, you represent and warrant that you are at least 18 years of age. If you are between the ages of 13 and 17, you may only use our services with the direct supervision and consent of a parent or legal guardian.

10. International Data Transfers

Marcos operates primarily within the United States. If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

Where we transfer personal data internationally (for example, to third-party service providers located outside the United States), we take appropriate safeguards to ensure that your information receives adequate protection. These safeguards may include:

• Contractual clauses that require the recipient to protect personal data to the same standards we apply
• Use of service providers that maintain internationally recognized security certifications
• Ensuring third-party processors are bound by data processing agreements compliant with applicable law

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Marcos. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit through links on our platform. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

If you choose to use third-party login features (e.g., logging in via a social media account), the data shared between our platform and that third party will be subject to both our Privacy Policy and the third party's own privacy policy.

12. Federal Consumer Protection and Applicable Law

Our privacy practices are designed to comply with applicable United States federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45: We comply with the FTC Act's prohibition on unfair or deceptive acts or practices in commerce. Our privacy practices are consistent with our stated representations and do not engage in deceptive data collection or use.
• The California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): As described in Section 6.2 above, we honor the privacy rights of California residents under these laws.
• The Children's Online Privacy Protection Act (COPPA): As described in Section 9, we do not knowingly collect data from children under 13.
• CAN-SPAM Act: All marketing emails we send comply with the CAN-SPAM Act, including providing a clear mechanism to opt out of future communications.
• Telephone Consumer Protection Act (TCPA): We obtain appropriate consent before sending marketing text messages and honor opt-out requests promptly.

13. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can address your concerns directly.

13.1 Contacting Marcos

To file a privacy complaint or raise a concern, please contact our privacy team at:

• Email: [email protected]
• Website: delivery-marcos.click

Please provide us with as much detail as possible about your concern, including your name, contact information, and a clear description of your complaint. We will acknowledge receipt of your complaint within five (5) business days and aim to resolve the matter within thirty (30) days.

13.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, you may have the right to file a complaint with a relevant regulatory authority. In the United States, you may contact:

• Federal Trade Commission (FTC): The FTC handles complaints about unfair or deceptive business practices, including privacy violations. You may file a complaint at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General (for California residents): California residents may file privacy-related complaints with the California Attorney General's office at oag.ca.gov/privacy/ccpa.
• State Attorney General: Residents of other states may contact their respective state attorney general's office regarding consumer privacy concerns.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, services, or applicable legal requirements. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to the address associated with your account (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after the posting of any changes constitutes your acceptance of those changes.

If changes to this policy materially affect how we use or share your personal information, we will provide you with advance notice and, where required by law, seek your consent.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us using the information below:

We are committed to resolving any privacy concerns you may have and will respond to all legitimate inquiries in a timely manner. When contacting us about a privacy matter, please clearly identify yourself, describe your concern in detail, and specify the action you would like us to take. This will help us process your request as efficiently as possible.